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  • FAQ

    READ BEFORE CONTACTING US

    - Yes, you can contact us by form by visiting this page: click here.

    - Your order will be shipped within 2 business days. It usually takes 3-7 days for the order to arrive within US.

    - Yes! Please follow the steps under "Return & Refund Policy" menu.

    Currently, we only deliver in the USA.

    Your order confirmation email may have arrived in your spam folder.

    We, therefore, invite you to check your spam. If, after checking, you cannot find the confirmation email
    including your order number, please contact us at the following address:support@ringsbykrama.com.

    You can cancel your order up to 24 hours after purchase on your Rings By Krama store. If you are
    within these deadlines, do not hesitate to contact customer service at the following address:support@ringsbykrama.com.

    We will ask you to mention the following information: - Subject of the email: Order cancellation - Number
    of the order to be canceled Our teams will take care of canceling your order and will then proceed to a full
    refund. In the event that you find yourself out of time and your package has already been dispatched, we
    cannot do anything until you receive your order, following which we will be able to proceed with a refund if
    necessary and this, after return of the item to our warehouses. We respond within 24 business hours.

    Once your order has been dispatched, a confirmation email will be sent to you.

    Our payment method is 100% secure.

    We are committed to ensuring a safe shopping experience on our website. We place the highest value on your privacy and security. We partnered with a PCI level 1 compliant shopping cart to ascertain payment security. Also, we use secure server layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

    At the Rings By Krama.com store, we accept various payment methods, including major credit cards like Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, and PayPal.

    We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.